Sales Back Office Service

transcosmos offers "Sales Back Office Services" that streamline back-office operations for sales activities and support companies in expanding their sales. This service comprehensively supports the entire sales process, from initial approach to quotation/screening, contract, delivery arrangements, inquiry handling, billing/collection, and after-sales service. It utilizes digital tools such as AI-OCR, RPA, and rule engines to achieve process automation and improved accuracy. Furthermore, with bases in Bangkok and Chiang Mai, we have established a service system capable of flexible response throughout Thailand.
■ Features
・Supports the entire sales process
Comprehensively supports all stages of sales activities, from initial approach to contract and after-sales service.
・Utilization of digital technology
Introduces AI-OCR, RPA, and rule engines to streamline operations while reducing errors.
・High-quality BPO services
Specialized staff with many years of experience provide efficient and high-quality services.
・Cost reduction and operational efficiency
Reduces operational costs through standardization and automation of business processes.
■ Service Contents
1. Approach Operations
・Campaign secretariat management
・Lead management and follow-up
2. Quotation and Screening Operations
・Quotation estimation and screening acceptance
・Preparation of proposals and quotations
3. Contract Operations
・Preparation of contract documents and application form management
・Contract information updates and management
4. Delivery and Inquiry Handling
・Delivery arrangements and customer inquiry handling
・Operation of inquiry desk for services and products
5. Billing and Collection Operations
・Preparation and sending of invoices
・Reconciliation processing and payment management
6. After-Sales Service Operations
・Repair request acceptance and arrangements
・Maintenance coordination
■ Applications
・Streamlining sales activities: Provides an environment where sales representatives can focus on core tasks.
・Process standardization: Centralizes sales process management and reduces errors.
・Cost reduction: Optimizes operational costs through reduced manual work and automation.
・Improved customer satisfaction: Provides prompt inquiry handling and high-quality after-sales service.
transcosmos's Sales Back Office Services support the entire sales activities of companies, achieving efficient and high-quality operations. From our bases in Bangkok and Chiang Mai, we provide meticulous services tailored to regional characteristics.
Please download the PDF for details or feel free to contact us.