1960s
・1966 June: Founder Koki Okuda established Maruei Keisan Center, the forerunner of transcosmos.
1970s
・1974 June: Opened Wakayama Office.
・1976 September: Opened Tokyo Headquarters.
・1979 March: Opened Chubu Office (former Nagoya Office).
1980s
・1980 June: Opened Sapporo Office.
・1981 May: Opened Kyushu Office (former Fukuoka Office).
・1982 April: Opened Sendai Office.
・1985 June: Established transcosmos.
・1987 April: Established transcosmos Health Insurance Association.
・1988 April: Merged with Software Research Institute, Inc.
・1989 May: Opened San Francisco Office.
・1989 October: Shares registered with the Japan Securities Dealers Association for OTC trading.
1990s
・1990 February: Opened Los Angeles Office.
・1992 October: Listed on the Second Section of the Tokyo Stock Exchange.
・1995 February: Established transcosmos Information Creative (China).
・1997 May: Established J-Stream.
・1997 September: Listed on the First Section of the Tokyo Stock Exchange.
・1998 April: Established MCM Center Komagome.
2000s
・2000 March: Established Skylight Consulting.
・2004 July: Formed a capital alliance with transcosmos (Thailand) (former Mitsiam Tele-Services).
・2008 October: Mitsiam Tele-Services Co., Ltd. revised its company name to transcosmos (Thailand) Inc.
2010s
・2013 June: Established transcosmos Indonesia.
・2014 March: Established transcosmos Vietnam.
・2014 September: Established TRANSCOSMOS (MALAYSIA).
2020s
・2021 June: Established transcosmos international Pte. Ltd.
・2023 October: Renamed all MCM centers to CX Square.
・2024 June: Established TRANSCOSMOS SYSTEMS & INFORMATION (SUZHOU) CO., LTD.

We sincerely thank you for your continued support and trust in transcosmos.

One year has passed since we established our new management structure with two Co-Presidents in April 2023. While upholding our founding principles, we have strengthened our position as an irreplaceable Global Digital Transformation Partner, adapting our services to meet evolving market needs.

■ Our Global Impact and Market Position
transcosmos Group places client transformation at the core of our business, delivering superior Customer Experience (CX) services and productivity-enhancing Business Process Outsourcing (BPO) solutions across 35 countries and regions, including Japan, China, Korea, ASEAN, the Americas, and Europe. We proudly serve approximately 3,500 clients globally.

■ Market Evolution and Our Response
While digital transformation and remote operations have accelerated due to social changes, many companies still face challenges in implementing fundamental DX initiatives and optimizing customer touchpoints. Additionally, amid labor shortages and work-style reforms, we see increasing demand for outsourcing specialized operational functions. Our unique strength lies in supporting both front-office and back-office operations, leveraging our people & technology philosophy to deliver high-value services that anticipate client needs amidst changing political, economic, social, and technological landscapes.

■ Strategic Growth and Sustainability
Our medium-term management plan (2023-2025) focuses on accelerating growth through business model transformation while strengthening sustainability management. We are pursuing both short-term performance goals and long-term business evolution, guided by three key objectives:

1. Evolution from operational excellence to a technology solutions company
2. Becoming Asia''s dominant player and a top 5 global CX/BPO vendor
3. Contributing to society while meeting stakeholder expectations

■ Innovation and Technology Leadership
We continue to innovate through initiatives like our proprietary CX platform TCI-DX for Support and the integration of generative AI across our services. Our global expansion has led to overseas sales reaching 25% of consolidated revenue, marked by significant growth in Trust & Safety services across our international markets.

■ Sustainability Commitment
Under the guidance of our SDGs Committee, we are accelerating various sustainability initiatives, including transitioning to 100% renewable energy (RE100), addressing biodiversity conservation through TNFD, implementing human rights due diligence, and establishing sustainable procurement policies.

Through these efforts, we remain committed to enhancing corporate value and meeting stakeholder expectations. We sincerely appreciate your continued support and guidance.

May 2024

Masaaki Muta, Co-president
Takeshi Kamiya, Co-president