Financial and Public Sector Back Office Services

transcosmos provides "Back-Office Services for Financial Institutions and Public Organizations" to help solve operational challenges faced by financial institutions and public organizations and support the efficiency of their back-office operations. This service enables efficient operations by outsourcing a wide range of administrative tasks, including document processing, application procedures, data entry, and management operations. With bases in Bangkok and Chiang Mai, our company has established a swift and flexible service system across Thailand, providing solutions tailored to regional characteristics.
■ Features
・Wide Range of Coverage
Comprehensive support for various operations of financial institutions and public organizations, such as document processing, application procedures, data management, and customer support.
・Advanced Security System
Adherence to high security standards in operations handling personal information and confidential data.
・Cost Reduction and Efficiency Improvement
Reduction of operational costs and improvement of efficiency through standardization and automation of operations.
・Extensive Track Record
High-quality services provided by experienced staff in the financial and public sectors.
■ Service Details
１．Data Processing Services
・Input and organization of document data
・Promotion of paperless operations through digitalization
・Data analysis and report creation
２．Application and Procedure Services
・Application procedures and document management for public organizations
・Loan application review and contract creation support for financial institutions
３．Customer Support Services
・Call center operation (inquiry handling)
・Multilingual customer support
４．Management Services
・Asset management, inventory management
・Project progress management
５．Security Measures
・Thorough implementation of personal information protection policies
・Response to security audits
■ Applications
・Financial Institutions: Streamlining back-office operations such as loan application review, account management, and asset management report creation.
・Public Organizations: Outsourcing application form processing, resident support services, and data management operations.
・Promotion of Digitalization: Improving operational efficiency through digitalization of analog data and database construction.
transcosmos's Back-Office Services for Financial Institutions and Public Organizations enable financial institutions and public organizations both within and outside Thailand to achieve operational efficiency and focus on their core missions. We provide meticulous, community-based services from our bases in Bangkok and Chiang Mai.
Please download the PDF for details or feel free to contact us.