IT Outsourcing Service

transcosmos provides "IT Outsourcing Services" that streamline corporate IT operations and support business growth. We comprehensively support IT operations, from IT help desk and system monitoring to license management and IT asset management. Furthermore, we enhance system stability through the latest security technologies and specialized operation and maintenance services. Within Thailand, with bases in Bangkok and Chiang Mai, we offer nationwide services with prompt and flexible support.
■ Features
・Comprehensive IT Services
We provide a wide range of IT-related services, such as help desk, system monitoring, and asset management, as a one-stop solution.
・Support by Expert Staff
Experienced IT experts provide high-quality support.
・Latest Security Measures
We utilize advanced security technologies to protect the entire IT infrastructure.
・Efficiency Improvement and Cost Reduction
By outsourcing, we reduce IT operational costs while improving operational efficiency.
■ Service Contents
１．Support Desk Services
・IT Help Desk: Rapid resolution of system troubles and technical issues.
・Business Help Desk: Operational support and troubleshooting for business applications.
・Rollout Support: Support for system implementation and updates.
・Information System Back Office: Support for data management and system configuration.
２．Managed Services
・System Monitoring: Support for stable system operation with a 24/7 monitoring system.
・Application Operation and Maintenance: Ensuring smooth operation of business applications.
・Security Measures: Providing a secure IT environment through threat detection and prevention.
３．MDLM Services
・Software License Management: Monitoring and managing proper license usage.
・IT Asset Management: Efficient management of hardware and software assets.
・Service Request Processing: Support for IT service implementation requests and operational management.
・Kitting and Installation: Initial setup and deployment of hardware and software.
■ Applications
・Strengthening IT Support: Reducing the burden on in-house IT departments and providing prompt support.
・Business Efficiency Improvement: Outsourcing routine IT tasks to allow focus on core business.
・Enhanced Security: Improving the security of IT infrastructure with the latest security measures.
・Cost Reduction: Improving the cost efficiency of IT operations and optimizing overall expenses.
transcosmos's IT Outsourcing Services solve IT challenges faced by companies both within and outside Thailand, achieving operational efficiency and quality improvement. Leveraging our bases in Bangkok and Chiang Mai, we promise prompt responses through regionally specialized services.
For more details, please download the PDF or feel free to contact us.