Transcosmos (Thailand) Co., Ltd.

transcosmos's Contact Center Supporting Customer Response in the Digital Age

transcosmos (Thailand) Co., Ltd. provides contact center services that enhance companies' customer response capabilities. With bases in Bangkok and Chiang Mai, we offer swift and flexible services targeting a wide range of customers in Thailand and the ASEAN region. Through multilingual support enabling multinational operations, efficient customer response utilizing digital channels, and outbound sales and marketing research, we support corporate growth and improved customer satisfaction.
■ Features
・Multilingual Support: Responding to the diverse needs of the ASEAN market with multilingual support including Thai and English.
・Digital Channel Utilization: Achieving swift and efficient responses by leveraging chatbots, SNS, web chat, and other digital channels.
・Region-Specific Services: Flexible and swift service deployment based in Bangkok and Chiang Mai.
・Comprehensive Solutions: Providing not only customer support but also outbound sales and marketing research.
・Customizable: Flexible service design tailored to the needs of each company.
■ Service Details
・Contact Center Operations: A specialized team handles customer support, technical support, inquiry response, and more.
・Outbound Sales: Supporting telesales activities to deepen customer relationships.
・Chatbots/Digital Channels: Enhancing customer engagement through automated responses and digital platforms.
・Marketing Research: Analyzing customer data to support corporate decision-making.
・Multinational Operations: Extensive customer response primarily focused on the ASEAN region.
■ Applications
・Improved Customer Satisfaction: Enhancing customer satisfaction through swift and accurate responses.
・Market Expansion: Entering new markets by leveraging multilingual support.
・Efficiency Improvement: Enhancing response speed and accuracy by utilizing chatbots and digital tools.
・Sales Expansion: Acquiring new customers through outbound sales.
transcosmos's contact center services are the optimal solution for companies aiming to strengthen customer response capabilities and improve operational efficiency. From our bases in Bangkok and Chiang Mai, we provide high-quality, locally-focused services.
Please download the PDF for more details or feel free to contact us.

CONTACT
Contact Form

Name*

Company Name*

Country*

Department

Position

Email Address*

Phone Number

motive ※

For specific consideration

To collect information

the purpose ※

New introduction

Replace existing

Prototype consideration

Other

Information you want to know ※

price

deadline

Specifications / Specs

case study

Presence of sample

Availability of demo machine

Sales route

Time of introduction ※

Within 1 month

Within 3 months

Within half a year

Within 1 year

to be decided

Other company's products

Inquiry Content ※

File Attachment

Image files (JPEG, PNG, GIF), PDF files, Compressed files (ZIP, LZH) (Maximum 10MB)

Consent Regarding the Handling of Personal Information ※

NC Network Co., Ltd. complies with laws, regulations, and other standards related to the handling of personal information, and takes the utmost care to properly manage and protect personal information so that users can use our services comfortably and with peace of mind.

We also conduct periodic audits and inspections of our compliance program and personal information protection system and make continuous improvements. We take reasonable preventive and corrective measures against internal and external risks such as unauthorized access, loss, destruction, falsification, and leakage of all personal information. The following outlines how NC Network handles personal information.

Purpose of Use

The personal information you provide will be used by NC Network for the following purposes and will not be used for any other purpose.

To ensure smooth commercial transactions conducted through NC Network
For distributing email newsletters
For surveys regarding usage status and environment, and for preparing statistical materials aimed at improving NC Network services
For identity verification during user support

Disclosure of Personal Information to Third Parties

As a general rule, NC Network will not disclose the personal information you provide to third parties. However, exceptions apply in the following cases.

When the user has given prior consent for the disclosure of personal information
When NC Network determines that it is necessary to protect its rights, property, or services due to actions by the user that violate the Terms of Use or other regulations
When there is an imminent danger to someone's life, body, or property and urgent action is required
When formal inquiries are received from courts, police, or other public institutions based on applicable laws
When disclosure or provision is required under applicable laws and regulations

Disclosure, Correction, and Deletion of Personal Information

In principle, NC Network allows users to view their registered information at any time. These reference screens serve as the procedures for the disclosure, correction, and deletion of personal information. Users may also apply for withdrawal at any time to delete their registered personal information.

Privacy Policy Revisions

To continue protecting users’ personal information, NC Network may revise all or part of this privacy policy without prior notice to users. Any significant changes will be announced on the NC Network website.

Inquiries Regarding Personal Information

For other inquiries regarding personal information, please contact us by email or telephone at the contact information below.

Online Contact

+66-2-254-1801 (Support Hours: 9:00–18:00)

I have reviewed and agree to the Privacy Policy.

Please read and agree to the Terms of Use and Privacy Policy before submitting.

Precautions

Acts such as advertising or promotion using the inquiry form are prohibited by our terms of service. If discovered or reported, your use may be suspended. Please be aware of this in advance.

The questionnaire content and contact information will also be notified to selected exhibitors.

transcosmos's Contact Center Supporting Customer Response in the Digital Age

CONTACT Contact Form

Manufacturing

construction-related

Real Estate

Distribution / trading

Pharmaceuticals and Foods