Maintenance Services

MAT leads the industry with over 30 years of experience as a system integrator and technology innovator, and we provide system construction services tailored to our customers' needs, such as IT outsourcing services and MAT System Support (MSS).
Our IT outsourcing service, MAT System Support (MSS), covers all aspects of IT system integration and meets our customers' business needs. With our team of experts in system development, software engineering, networking, data management, and security, we also offer consulting to ensure that the IT outsourcing services we provide accurately address your business needs.
Material Automation (Thailand) Co., Ltd. is a leading IT outsourcing provider in Thailand, possessing expertise and up-to-date knowledge in information technology, and we provide high-quality, cost-effective solutions tailored to our customers' operations. Furthermore, we have engineer teams stationed at our Bangkok office, as well as in Sriracha (Chonburi Province) and Prachinburi Province, establishing a system to provide comprehensive and prompt services to quickly respond to our customers' requests.
MSS (MAT System Support) – A comprehensive package service covering all aspects of IT: MSS is an annual package that provides comprehensive IT support, ideal for companies requiring full-scale IT support. The package can be flexibly customized according to business requirements, as any necessary number of hardware devices can be included in the service contract. By utilizing this comprehensive service, you can focus on your core business operations while we handle all aspects of your IT infrastructure.
MSS offers the following services:
・ IT Consulting: Expert guidance for improving and optimizing IT infrastructure construction and operation.
・ PC Troubleshooting: Diagnosis and resolution of issues related to computers, networks, software, and other technology equipment.
・ Helpdesk Support: Technical support and guidance for problem resolution.
・ On-site Support: Technical support provided through direct visits to your company.
・ Preventive Maintenance: Managing and preventing potential issues related to your company's equipment and systems to minimize future troubles.
・ System Development: Providing customization of computer systems or software to meet specific business needs and requirements.
・ Backup Solutions: Data backup and management services for data security and preservation in preparation for risks and emergencies.
・ Remote Services: Efficient remote support using the latest technology to troubleshoot computer systems and software without an actual visit, saving time and cost.
・ Phone/Email Service: Providing support and assistance via phone and email.
・ Reports: Detailed and transparent post-service reports for review and verification.