[Buddycom] IP Radio Communication App/Multilingual Translation & Live Cast/Remote Factory Instructions & Group Call Management in Thailand

Table of Contents

• Key Features and Benefits of the Enterprise Communication Application
• Core Functions and Scope of Communication Performance
• Smart Integration with AI CCTV Systems in Industrial Factories
• Procurement Terms and Service Pricing Details
• Q&A: Technical Questions Regarding System Management and Security Assessment

■　Key Features and Benefits of the Enterprise Communication Application

Communication system management within an industrial business structure requires stability and data security as top priorities. Mobile Innovation Co., Ltd., a Joint Venture between NTT DOCOMO BUSINESS and LOXLEY, has established a Voice Communication system with specific features designed for Corporate Governance. The system centrally controls the distribution of user accounts (IDs) directly from the organization, unlike general chat applications that use personal user accounts. This makes it possible to securely eliminate the risk of confidential factory information leakage.

■　Core Functions and Scope of Communication Performance

Buddycom is an IP Radio App that operates on iOS and Android, with the following features and technical specifications:

• Push-to-Talk: Supports simultaneous push-to-talk communication within large user groups of up to 2,000 user accounts per conversation group.
• Speech-to-Text: Records voice data and automatically converts it into text format.
• Real-time Translation: Translates conversation content into more than 85 languages worldwide to eliminate communication discrepancies among employees in operational areas.
• Livecast: Streams live images and video from actual work sites to enable precise operational instructions.
• Map Call: Links call locations to a map to identify the actual positions of employees.
• Geofence: Defines geographic boundaries for calls and the receipt of instructions within specified areas only.
• Chat and Audit Log: Stores all conversation records and system access histories for retrospective review in accordance with data security policies.
  
  

Specifications Table

■　Smart Integration with AI CCTV Systems in Industrial Factories

Integrating communication systems with image detection technology helps enhance production line control efficiency in a systematic manner. Buddycom can be integrated with an AI CCTV system under the BYON brand to perform image analysis using Artificial Intelligence (AI Video Analytics) and report abnormalities occurring in actual work processes.

When the camera detects a temporary machine stoppage (Line Stoppage) or an employee being absent from the designated work position, the BYON system sends an image of the actual on-site situation via Telegram to the system supervisor for awareness. At the same time, it automatically sends an audio alert and operational instructions in Thai through the Buddycom application directly and immediately to employees in the relevant work area.

Through the implementation of this integrated system in Thailand by an automotive parts manufacturer, the machine operating rate on the production line was successfully improved from approximately 80% to 98% after the systems began working together.

■　Procurement Terms and Service Pricing Details

Buddycom is provided as a monthly subscription-based software service, with the following procurement and technical support terms:

• Service Fee: The average starting service fee is approximately THB 350 per month, depending on package conditions and the actual number of employees registered to use the system.
• Proof of Concept: A trial program is provided to test signal stability and the effectiveness of actual on-site operational control before making a purchase decision.
• After-sales Support and Project Management: Close support and follow-up are provided by the technical team of Mobile Innovation Co., Ltd., which supports project communication and coordination in three languages: Thai, Japanese, and English.

※For additional details, please download the PDF attached to this article or complete the form below to request information.

■　Q&A: Technical Questions Regarding System Management and Security Assessment

Q1: What is the main difference between Buddycom and general applications in terms of corporate data security?
A1: Buddycom uses a system for user identification and account control directly through the organization's central server, which is classified as a Corporate Governance system. This allows the company's IT department to immediately add, delete, or suspend employee access rights when an employee resigns or changes responsibilities, unlike general chat applications that are linked to employees' personal smartphones.

Q2: If an industrial factory environment has a high level of background noise, will it affect the clarity of voice communication?
A2: Buddycom was developed for Voice Communication in actual working environments. It therefore includes a built-in noise reduction system and supports use with wearable devices and industrial-grade noise-cancelling headsets, helping ensure that voice instructions remain clear and that operational errors do not occur in actual work.

Q3: Is it possible to request a test of system signal connectivity within the factory area before entering into a procurement agreement?
A3: Absolutely. Mobile Innovation Co., Ltd. provides a Proof of Concept process, allowing factory technical and safety departments to verify signal coverage, data transmission consistency, and the distribution of voice instructions before beginning the formal procurement process.

Q4: How does the application's built-in translation system support real-time translation from foreign languages into Thai?
A4: When a foreign speaker sends a voice instruction, the Real-time Translation system processes the content and delivers synthesized speech together with Thai-language text directly to the application on Thai employees' devices, reducing language-related errors when working together.

※For additional details, please download the PDF attached to this article or complete the form below to request information.